SHIPPING POLICY
Thank you for shopping with DOMIBRICK. This Shipping Policy explains our order processing time, shipping time, free shipping policy, tracking information, and what to do if your package is delayed, lost, or affected by an incorrect address.
Free Shipping on Orders of $69.90 or More
DOMIBRICK offers free standard shipping on orders of $69.90 or more.
Free shipping is applied automatically at checkout when the order subtotal reaches $69.90 or more. No discount code is required.
This free shipping policy is currently available for orders shipped to the United States and other countries or regions supported at checkout.
Please note:
- Free shipping applies to eligible products only.
- Some oversized, special, customized, or limited items may be excluded.
- If your shipping destination is not available at checkout, we are unable to ship to that location.
- Free shipping applies to standard shipping only. Express shipping, if available, may require an additional fee.
- Final available shipping methods and costs will be shown at checkout before payment.
New Arrivals Every Week
Our website may display the promotion message “New Arrivals Every Week”. This means we regularly update our store with new products or collections. Product availability may vary and some items may sell out or be removed without prior notice.
Order Processing Time
Most orders are processed within 3–7 business days after payment is confirmed.
For customized products, pre-sale products, or products that require additional preparation, processing may take an additional 3–5 business days.
Orders are not usually processed on weekends or public holidays.
Shipping Time
Estimated shipping time is usually 7–14 business days after the order has been shipped.
Shipping time may vary depending on the destination country, customs clearance, public holidays, weather conditions, and courier service delays.
Please note that processing time and shipping time are separate. The total delivery time includes both order processing and shipping.
Shipping Methods
We may offer standard shipping, free standard shipping, and express shipping depending on the destination and product type.
Available shipping methods and costs will be shown at checkout before payment.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with tracking information if tracking is available.
Tracking updates may take a few business days to appear after the package has been handed over to the carrier.
If you have not received tracking information or your tracking has not updated for several days, please contact us at service@domibrick.com with your order number.
Delayed Shipments
Delivery may be delayed due to customs inspection, public holidays, weather conditions, carrier delays, high order volume, or other situations beyond our control.
If your package is significantly delayed, please contact us at service@domibrick.com. We will help check the shipment status and provide further assistance.
Lost Packages
If your tracking information shows that the package has not been delivered for an unusually long time, please contact us at service@domibrick.com.
We will help investigate the shipment with the carrier. Depending on the result of the investigation, we may offer a replacement, resend the order, or provide another suitable solution.
Incorrect or Incomplete Address
Please make sure your shipping address is complete and correct before placing an order.
DOMIBRICK is not responsible for delivery failure, return, or loss caused by an incorrect or incomplete address provided by the customer.
If you notice an address mistake after placing your order, please contact us as soon as possible at service@domibrick.com. If the order has not been shipped, we will try our best to update the address. If the order has already been shipped, we may not be able to change the address.
Additional shipping fees may apply if the package needs to be resent due to an incorrect or incomplete address.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees charged by the destination country or region.
These charges, if applicable, are the responsibility of the customer. DOMIBRICK is not responsible for delays caused by customs clearance.
Contact Us
If you have any questions about shipping, tracking, delivery delays, or your order status, please contact us:
Email: service@domibrick.com